Returns

While we hope that you will be delighted with the quality and design of the items you have ordered, we appreciate that sometimes you may want to return some items. Under the United Kingdom's Distance Selling regulations, you have the right to cancel your order for a full refund for any item purchased from Bobo Kids Ltd.

Terms and conditions apply:

  • As a customer you have a duty of care towards the item you have purchased.
  • Order cancellation must be made in writing by email, quoting your order number, within 7 working days of the day after you receive the goods at info@bobokids.net
  • Items must be returned to us within 14 working days . Items should be mailed to Bobo Kids Ltd, 29 Elystan street , London SW3 3NT.
  • Good must be unused, unopened, in perfect condition (including original packaging) and remain in re-sellable condition. Bobo Kids Ltd. Reserves the right to deduct 20% of the original value of any items returned for a refund that we received scratched or dismantled.
  • Refunds do not apply to the original cost of postage, packaging and gift-wrapping selected at the time of the original order.
  • We cannot exchange or accept returns for items that have ben used, soiled, dismantled or partially put together.
  • Please keep all packaging, spare parts and instructions and return the goods as they were received by you.
  • Items returned beyond 14 days cannot be refunded but may be exchanged at our discretion.
  • When an item has been personalized we can only accept a return if there is a fault or a quality problem.
  • Outlet items are not returnable and not refundable.

We cannot accept liability for goods lost or damages in transit, therefore we strongly recommend that you obtain a FREE "Certificate of posting" from the Post Office. For extra peace of mind, you may want to return the goods to us by Recorded delivery.

Unfortunately, we are unable to refund the return postage. On your first exchange, Bobo Kids Ltd will cover the cost of standard postage to send the exchanged good to you. Subsequent exchanges will be charged at our standard delivery rate.

Refunds will be processed within 28 working days of receiving the goods back from you. The payment will be made via your original method of payment. When returning goods on which you have received a discount/special offer that offer/discount will no longer apply and will be deducted from the original price.