Terms and conditions

This website, found under the www.bobokids.co.uk URL, is operated by Bobo Kids Ltd and references to "we", "us" and "our" shall be deemed to be references to Bobo Kids Ltd. References to "you", and "your" shall be deemed to be references to person placing an order via this website.

PLACING AN ORDER

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 02078381020, by email at customerservice@bobokids.net .By placing an order via this website you are making an offer to Bobo Kids Ltd. to purchase the goods detailed in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

  • If the product you ordered is out of stock
  • We are unable to authorise your payment
  • If it is identified that there is a product description or pricing error
  • If customers do not reach any order criteria outlined in the Terms & Conditions
  • If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. All orders received and accepted before 4pm will, subject to availability and where possible, be dispatched on the following day for a 5 working day delivery. Those orders received and accepted after 4pm will be deemed as received the following day and will be dispatched the day after.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

YOUR RIGHT TO CANCEL

You have a right to cancel your order in writing within seven days of receipt and receive a refund of all charges. You will then need to return the item(s) either to our store or by post. Parcels returned by post are returned at your own cost.

GIFT SERVICE

We will endeavour to wrap your item as requested. Some items are too large and we will not be able to gift wrap them. Where you have asked us to use only one box or bag we will endeavour to do so, however, if the items will not fit and we have to use more than one, you will be charged for each box/bag used.

RETURNS POLICY

While we hope that you will be delighted with the quality and design of the items you have ordered, we appreciate that sometimes you may want to return some items. Under the United Kingdom's Distance Selling regulations, you have the right to cancel your order for a full refund for any item purchased from Bobo Kids Ltd.

Terms and conditions apply:

  • As a customer you have a duty of care towards the item you have purchased.
  • Order cancellation must be made in writing by email, quoting your order number, within 7 working days of the day after you receive the goods at info@bobokids.net
  • Items must be returned to us within 14 working days . Items should be mailed to Bobo Kids Ltd, 29 Elystan street , London SW3 3NT
  • Good must be unused, unopened, in perfect condition (including original packaging) and remain in re-sellable condition. Bobo Kids Ltd. Reserves the right to deduct 20% of the original value of any items returned for a refund that we received scratched or dismantled.
  • Refunds do not apply to the original cost of postage, packaging and gift-wrapping selected at the time of the original order
  • We cannot exchange or accept returns for items that have ben used, soiled, dismantled or partially put together.
  • Please keep all packaging, spare parts and instructions and return the goods as they were received by you.
  • Items returned beyond 14 days cannot be refunded but may be exchanged at our discretion
  • When an item has been personalized we can only accept a return if there is a fault or a quality problem
  • Outlet items are not returnable and not refundable

We cannot accept liability for goods lost or damages in transit, therefore we strongly recommend that you obtain a FREE" Certificate of posting" from the Post Office. For extra peace of mind ,you may want to return the goods to us by Recorded delivery.

Unfortunately, we are unable to refund the return postage. On your first exchange, Bobo Kids Ltd will cover the cost of standard postage to send the exchanged good to you. Subsequent exchanges will be charged at our standard delivery rate.

Refunds will be processed within 28 working days of receiving the goods back from you. The payment will be made via your original method of payment. When returning goods on which you have received a discount/special offer that offer/discount will no longer apply and will be deducted from the original price.

DAMAGES

Although we do our best to ensure that the item(s) you have ordered are well-packed when leaving our warehouse, we rely on third party companies to deliver the parcel to your front door and sometimes accidents happen in transit. If you have received a damaged item, please accept our sincere apologies for the inconvenience. To ensure a smooth replacement, please follow the following steps:

  • Notify our customer service within 48 hours of receiving the item at info@bobokids.net
  • Email us a photo of the damaged item(s) quoting your order/ invoice number

We will aim to send you a replacement within 2 to 3 weeks subject to stock availability.

PRICES

All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and are inclusive of UK sales tax (VAT) at the current rate.

SECURITY OF PAYMENT

If your credit/debit card is used fraudulently as a direct result of being used to buy from our site, we will assume liability for the first £50 of your loss. Your credit card company is under obligation to take responsibility for the rest. We will use reasonable endeavours to work with your credit card company to minimise the hassle for you.

DISCLAIMER AND LIMITATIONS OF LIABILITY

Bobo Kids does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Bobo Kids Ltd. nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Bobo Kids or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Bobo Kids (U.K.) Limited and any other associated company of Bobo Kids Ltd.

While Bobo Kids uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Bobo Kids will not be responsible for any errors or omissions or for the results arising from the use of such information. While Bobo Kids takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Bobointheclouds will not be responsible nor liable for your use of any other websites which you may access via links within this website. Bobo Kids does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Bobo Kids. The entire liability of Bobo Kids under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Bobo Kids will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Bobo Kids may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Bobo Kids ltd.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Bobo Kids Ltd.(London SW3 1JD) or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Bobo Kids Ltd.(London); and

Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OUR DETAILS

Bobo Kids Ltd
29 Elystan street, London SW3 3NT
Company Registration Number 6444216
VAT Registration GB 928369091